Vendor Terms

Vendor Terms & Conditions Effective Date: January 1, 2025 Last Updated: January 1, 2025 Welcome to InboxWA ("Company," "we," "our," or "us"). These Vendor Terms & Conditions govern your access and participation as a vendor, reseller, partner, or service provider ("Vendor," "Partner," "You") using our platform and services including WhatsApp Business API, CRM, chatbot builder, automation tools, and related offerings (collectively, the "Services"). By registering or engaging as a Vendor with InboxWA, you agree to these Terms. 1. Eligibility You must be at least 18 years old You must have legal authority to enter into agreements on behalf of your business You must comply with WhatsApp (Meta) policies and all applicable laws 2. Vendor Services & Role InboxWA enables Vendors to: Resell WhatsApp API and related services Onboard and manage clients Use CRM, automation, and campaign tools Provide support and services to their customers InboxWA reserves the right to modify or discontinue vendor features at any time. 3. Vendor Responsibilities As a Vendor, you agree to: Provide accurate business and KYC details Ensure your customers comply with WhatsApp and legal policies Obtain proper consent before messaging end-users Handle customer onboarding, communication, and support responsibly Not misrepresent InboxWA services or brand 4. Account & Security You are responsible for maintaining your account credentials All activities under your account are your responsibility InboxWA is not liable for unauthorized access due to your negligence 5. Acceptable Use Policy You agree NOT to: Send spam, bulk unsolicited messages, or illegal content Violate Meta/WhatsApp policies Use the platform for fraudulent or abusive purposes Attempt unauthorized access or system misuse Violation may result in immediate suspension or termination without notice or refund. 6. Pricing, Billing & Payments Vendor pricing, margins, and commissions are defined by InboxWA All payments must be made in advance unless agreed otherwise Minimum recharge or usage commitments may apply Add-ons and services are billed separately Refund Policy: All payments are non-refundable once processed unless required by law. 7. WhatsApp Verification & GreenTick InboxWA may assist Vendors with client verification processes Approval is solely controlled by Meta No guarantee of approval is provided Fees are non-refundable once submitted 8. Data & Privacy Vendors must ensure lawful collection and usage of customer data You are responsible for obtaining consent from your clients and their users InboxWA may process data to deliver Services as per Privacy Policy 9. Intellectual Property All platform technology, branding, and materials belong to InboxWA Vendors may not copy, modify, or distribute platform assets without permission Limited rights are granted only for service usage and resale 10. Third-Party Integrations Services may integrate with Meta, Shopify, WooCommerce, etc. InboxWA is not responsible for third-party outages or policy changes Vendors must comply with third-party terms 11. Service Availability We aim for high uptime but do not guarantee uninterrupted service Downtime may occur due to maintenance or external factors InboxWA is not liable for losses due to service interruptions 12. Limitation of Liability To the maximum extent permitted by law: InboxWA is not liable for indirect or consequential damages Liability is limited to the amount paid by the Vendor in the last 12 months We are not responsible for: Vendor business losses Client misuse or policy violations WhatsApp approval delays or rejection 13. Indemnification You agree to indemnify and hold harmless InboxWA from any claims arising from: Your clients’ actions or misuse Violation of laws or policies Breach of these Terms 14. Termination InboxWA may suspend or terminate Vendor accounts at any time for violations Vendors may terminate their account by contacting support Data may be deleted after termination as per legal obligations 15. Governing Law & Jurisdiction These Terms are governed by the laws of India Disputes shall be subject to courts in Bengaluru, Karnataka Arbitration may be required before legal proceedings 16. Changes to Terms We may update these Terms at any time. Continued participation as a Vendor constitutes acceptance of updated Terms. 17. Contact Us InboxWA 📧 Email: support@inboxwa.com 📞 Phone: +91 8050854445 🌐 Website: www.inboxwa.com