Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
InboxWA ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," "customers"). This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, applications, and services including WhatsApp Business API, automation tools, CRM, and related platforms (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
* Full name
* Email address
* Mobile/Phone number
* Business name and details
* Billing details (address, GST, tax information)
* Login credentials (securely encrypted)
1.2 Business & Customer Data
* WhatsApp API numbers linked to your account
* Messages sent/received via APIs (for delivery, logs, and support)
* Customer data uploaded to CRM (contacts, tags, notes, attributes)
* Chatbot configurations, automation flows, and triggers
1.3 Payment Information
* Transaction details via secure payment gateways
* We do **not store** credit card or sensitive banking details
1.4 Technical & Usage Data
* IP address, browser type, device information
* Operating system and access logs
* Performance data and analytics
* Cookies and tracking technologies
2. How We Use Your Information
We use your data to:
* Provide, operate, and improve our Services
* Authenticate and secure user accounts
* Enable communication via WhatsApp and other platforms
* Process payments and manage billing
* Automate campaigns, workflows, and chatbots
* Offer personalized experiences
* Provide support and resolve issues
* Send service updates and alerts (with consent)
* Comply with legal and regulatory requirements
3. How We Share Your Information
We may share your data only in the following cases:
3.1 Service Providers
* Hosting providers
* Payment gateways
* API and communication providers
3.2 Business Integrations
* Meta platforms (WhatsApp, Facebook, Instagram)
* Third-party tools (CRM, eCommerce integrations, automation tools)
3.3 Legal Compliance
* To comply with laws, regulations, or legal requests
* To prevent fraud, abuse, or security threats
3.4 Business Transfers
* In case of merger, acquisition, or sale of assets
👉 We **never sell your personal data** to third parties.
4. Data Retention
* CRM and customer data: Stored until deleted by you or account closure
* Legal and transaction records: Retained as required by law
* Logs and analytics: Typically retained for up to 12 months
5. Cookies & Tracking Technologies
We use cookies to:
* Maintain user sessions
* Store preferences and login status
* Analyze traffic and performance
* Improve user experience
You can disable cookies in your browser settings, but some features may not function properly.
6. Data Security
We implement strong security measures including:
* SSL/TLS encryption
* Encrypted storage of sensitive data
* Regular security audits
* Role-based access control
However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable laws, you may have the right to:
* Access your personal data
* Correct inaccurate information
* Request deletion of your data
* Opt out of marketing communications
* Restrict or object to data processing
* Request data portability
To exercise your rights, contact us at: support@inboxwa.com
8. Third-Party Services
Our platform may integrate with third-party services. We are not responsible for their privacy practices. Please review their policies before sharing data.
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
10. International Data Transfers
Your data may be processed outside your country due to integrations with global platforms. We ensure appropriate safeguards are in place.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated date.
12. Contact Us
If you have any questions or concerns, contact us:
InboxWA
📧 Email: support@inboxwa.com
📞 Phone: +91 8050854445
🌐 Website: www.inboxwa.com