User Terms

User Terms & Conditions Effective Date: January 1, 2025 Last Updated: January 1, 2025 Welcome to InboxWA ("Company," "we," "our," or "us"). By accessing or using our website, platform, and services including WhatsApp Business API, Messenger, Instagram, CRM, chatbot builder, automation tools, and related offerings (collectively, the "Services"), you ("User," "Customer," "Client") agree to these Terms & Conditions. If you do not agree, please discontinue use of our Services immediately. 1. Eligibility You must be at least 18 years old to use our Services You confirm that you have authority to accept these Terms on behalf of yourself or your business Use of WhatsApp Business API and Meta platforms must comply with their official policies 2. Services Provided InboxWA provides: WhatsApp, Facebook, and Instagram API integrations CRM and customer management tools Chatbot builder and automation workflows Marketing campaigns and notifications eCommerce integrations WhatsApp verification (GreenTick) assistance Analytics, reporting, and support services We reserve the right to modify, update, or discontinue any part of the Services at any time. 3. Account Registration & Security You must provide accurate and complete account details You are responsible for maintaining the confidentiality of your credentials All activity under your account is your responsibility InboxWA is not liable for unauthorized access due to your negligence 4. Acceptable Use Policy You agree NOT to: Use Services for unlawful, abusive, or fraudulent purposes Send spam or unsolicited bulk messages without proper consent Violate WhatsApp, Meta, or third-party platform policies Upload malware or attempt unauthorized system access Misuse APIs or automation in violation of applicable laws Violation may result in account suspension or termination without refund. 5. Pricing, Payments & Refunds All prices are in INR (₹), excluding applicable taxes Subscription fees must be paid in advance Minimum recharge requirements may apply Add-on services are billed separately Refund Policy: Payments are non-refundable once services are activated unless required by law. Failure to pay may result in suspension or termination of Services. 6. WhatsApp Verification & GreenTick InboxWA assists in WhatsApp Business verification and GreenTick applications Approval is solely at Meta’s discretion We do not guarantee approval Fees for this service are non-refundable once processed 7. Data & Privacy Your data is handled as per our Privacy Policy You are responsible for obtaining proper user/customer consent InboxWA may process message logs, automation flows, and CRM data to deliver Services 8. Intellectual Property All software, branding, and content belong to InboxWA You are granted a limited, non-exclusive, non-transferable license to use the Services You may not copy, modify, reverse-engineer, or distribute the platform 9. Third-Party Integrations Our Services integrate with third-party platforms (Meta, Shopify, WooCommerce, etc.) We are not responsible for their performance, outages, or policy changes Your use of third-party platforms is subject to their own Terms 10. Service Availability We aim to provide high uptime but do not guarantee uninterrupted service Downtime may occur due to maintenance or third-party issues InboxWA is not liable for any losses caused by service interruptions 11. Limitation of Liability To the maximum extent permitted by law: InboxWA is not liable for indirect or consequential damages Total liability is limited to the amount paid in the last 12 months We are not responsible for: Business losses due to downtime Delays or rejection in WhatsApp verification Misuse of Services or APIs 12. Indemnification You agree to indemnify and hold harmless InboxWA and its team from any claims arising from: Your misuse of Services Violation of these Terms Violation of laws or platform policies 13. Termination You may terminate your account at any time We may suspend or terminate accounts for violations or non-payment Data may be deleted after termination as per legal requirements 14. Governing Law & Jurisdiction These Terms are governed by the laws of India Any disputes will be subject to courts in Bengaluru, Karnataka Arbitration may be required before legal proceedings 15. Changes to Terms We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms. 16. Contact Us InboxWA 📧 Email: support@inboxwa.com 📞 Phone: +91 8050854445 🌐 Website: www.inboxwa.com