Privacy Policy
Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
InboxWA ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," "customers"). This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, applications, and services including WhatsApp Business API, Messenger, Instagram, CRM, and automation tools (collectively, the "Services").
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Full name
Email address
Mobile/Phone number
Business name and details
Billing details (address, GST, tax information)
Login credentials (securely encrypted)
1.2 Business & Customer Data
WhatsApp API numbers linked to your account
Messages sent/received via APIs (for delivery, support, and logs)
Customer data stored in CRM (contacts, tags, attributes, notes)
Chatbot configurations, flows, and triggers
1.3 Payment Information
Transaction details via secure payment gateways
We do not store credit card or sensitive banking details
1.4 Technical & Usage Data
IP addresses, device identifiers, browser type, and operating system
Access logs, crash reports, and performance analytics
Cookies and tracking technologies for session management
2. How We Use Your Information
We use your information to:
Provide, operate, and improve our Services
Authenticate and secure user accounts
Enable communication via WhatsApp, Facebook, Instagram, etc.
Process transactions and manage billing
Automate workflows, campaigns, and chatbots
Offer personalized experiences and recommendations
Provide customer support and resolve technical issues
Send service updates, promotions, and alerts (with consent)
Comply with legal obligations and regulatory requirements
3. How We Share Your Information
We may share your information only in the following cases:
3.1 Service Providers
Payment gateways
Hosting providers
API and communication providers
3.2 Business Partners
Meta platforms (WhatsApp, Facebook, Instagram)
Third-party integrations (Shopify, WooCommerce, etc.)
3.3 Legal Compliance
To comply with applicable laws, court orders, or legal requests
To enforce our Terms & Conditions and prevent fraud or abuse
3.4 Business Transfers
In case of merger, acquisition, or sale of assets
👉 We do not sell your personal information to third parties.
4. Data Retention
CRM and customer data is stored until deleted by you or account closure
Legal and transaction records are retained as required by law
Logs and analytics are retained for up to 12 months
5. Cookies & Tracking Technologies
We use cookies to:
Maintain user sessions
Store preferences and login status
Analyze traffic and improve performance
Deliver better user experience
You can disable cookies in your browser settings, but some features may not function properly.
6. Data Security
We implement industry-standard security practices including:
SSL/TLS encryption for data transmission
Encrypted storage for sensitive data
Regular security audits and monitoring
Role-based access control
However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Correct or update inaccurate information
Request deletion of your data
Opt out of marketing communications
Restrict or object to processing
Request data portability
To exercise your rights, contact us at support@inboxwa.com
8. Third-Party Integrations
Our Services may include integrations with third-party platforms. We are not responsible for their privacy practices. Please review their policies before sharing your data.
9. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal data from minors.
10. International Data Transfers
Your data may be processed outside your country due to integrations with global platforms. We ensure appropriate safeguards are in place.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted with a revised "Last Updated" date.
12. Contact Us
InboxWA
📧 Email: support@inboxwa.com
📞 Phone: +91 8050854445
🌐 Website: www.inboxwa.com